Provide Easy-To-Use Reporting Tools
Vocalabs reports are clear. Our interactive reporting platform is designed to be easy to use by anyone from front-line customer service representatives all the way to the executive suite. We empower employees to go from survey metrics to recordings of individual customer interviews. We know how to measure customer satisfaction, and how to make the data actionable and meaningful.
Reports are continuously updated and archived online for real time reporting. Alerts on individual surveys with interview recordings can be sent to your team immediately after a survey, and all the recordings are hosted online for deeper insight. Survey data is downloadable in formats compatible with standard software including Tableau, SPSS, R and Excel for additional analytics and data overlays.
Customers also look to us for customer dashboards, analytics and alerts. We are not a software company: Vocalabs is a professional services company that just happens to have best-in-class software. Reach out to discuss your reporting wants and needs.