How You Benefit

Vocalabs' best practices deliver direct benefits to your organization

More Effective Employee Coaching

Busy managers only have a small amount of time directly observing the behavior of employees. This makes it hard for managers to provide meaningful coaching, and omits the customer's side of the story. Vocalabs closes this gap by providing real voice recordings of customer interviews immediately after an interaction.

This real-time, direct feedback from customers motivates positive behavior change your representatives. Employees immediately connect the customer's story to their own fresh memories and see how they have a direct impact on the customer experience. At Vocalabs, we have found that the majority of front-line employees genuinely want to serve the customer. Giving employees immediate access to their own customer recordings and survey data helps them to discover ways to improve.

We’d be pleased to let you hear recordings of our interviews.

Our Work in Action: Case Studies

B2C Case Study

Learn how Cellular South used Vocalabs to improve customer satisfaction, improve first call resolution, and do a better job coaching employees in both retail stores and the contact center.

B2B Case Study

Learn how a major manufacturer of healthcare products used Vocalabs to improve its support processes, drive high-level business strategy, and get the most from support teams.