More Effective Employee Coaching
Busy managers only have a small amount of time directly observing the behavior of employees. This makes it hard for managers to provide meaningful coaching, and omits the customer's side of the story. Vocalabs closes this gap by providing real voice recordings of customer interviews immediately after an interaction.
This real-time, direct feedback from customers motivates positive behavior change your representatives. Employees immediately connect the customer's story to their own fresh memories and see how they have a direct impact on the customer experience. At Vocalabs, we have found that the majority of front-line employees genuinely want to serve the customer. Giving employees immediate access to their own customer recordings and survey data helps them to discover ways to improve.
We’d be pleased to let you hear recordings of our interviews.