What We Do

Vocalabs provides best-in-class services for transactional customer feedback

Provide Easy-To-Use Reporting Tools

Vocalabs reports are clear. Our interactive reporting platform is designed to be easy to use by anyone from front-line customer service representatives all the way to the executive suite. We empower employees to go from survey metrics to recordings of individual customer interviews. We know how to measure customer satisfaction, and how to make the data actionable and meaningful.

Reports are continuously updated and archived online for real time reporting. Alerts on individual surveys with interview recordings can be sent to your team immediately after a survey, and all the recordings are hosted online for deeper insight. Survey data is downloadable in formats compatible with standard software including Tableau, SPSS, R and Excel for additional analytics and data overlays.

Customers also look to us for customer dashboards, analytics and alerts. We are not a software company: Vocalabs is a professional services company that just happens to have best-in-class software. Reach out to discuss your reporting wants and needs.

Our Work in Action: Case Studies

B2C Case Study

Learn how Cellular South used Vocalabs to improve customer satisfaction, improve first call resolution, and do a better job coaching employees in both retail stores and the contact center.

B2B Case Study

Learn how a major manufacturer of healthcare products used Vocalabs to improve its support processes, drive high-level business strategy, and get the most from support teams.