What We Do

Vocalabs provides best-in-class services for transactional customer feedback

Serve Our Clients with High-Touch Service from Start to Finish

Vocalabs is a professional service company, and we take that seriously.

We manage survey execution so you can focus on making positive change. Vocalabs phone interviewers are carefully selected and trained. All of our people are all experts in their fields. We listen, ask questions and are pro-active and bring insights and ideas to the table.

We work with clients through each step of the process, from design, though execution, to analysis. Vocalabs helps clients determine which customers need to be surveyed, when to offer a survey, what methodology and questions to use, and how to deliver the results.

Our hosted survey and reporting platform requires no hardware or software on your premises. It’s all in the cloud. We can design and deploy surveys easily and quickly. Pricing is based on the number of completed surveys, with hybrid combinations of phone and online surveys to make the most of client budgets. Ongoing expert technical support is included for survey design and modification, data integration and analysis.

We see ourselves and partners helping the understand and improve the customer experience. You gain high tech software with high touch soft skills. You are welcome to contact us to experience our expertise for yourself.

Our Work in Action: Case Studies

B2C Case Study

Learn how Cellular South used Vocalabs to improve customer satisfaction, improve first call resolution, and do a better job coaching employees in both retail stores and the contact center.

B2B Case Study

Learn how a major manufacturer of healthcare products used Vocalabs to improve its support processes, drive high-level business strategy, and get the most from support teams.