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Agile Customer Service Survey Maturity Model White Paper

In over a decade of working with companies to build actionable, effective customer service surveys, it’s become clear that different organizations have very different capabilities, goals, and cultures around customer feedback.

We developed the Customer Service Survey Maturity Model to help our clients better understand where their capabilities stand relative to other companies, and help define both the investment and benefits for improving their customer feedback process.

This Customer Service Survey Maturity Model lets you make an honest assessment of where your organization stands in its customer feedback efforts. This will provide a framework for understanding what’s possible, and what changes will help you get more out of your customer feedback program.