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Agile Customer Feedback White Paper

Agile Customer Feedback is a philosophy and design approach for customer service surveys which avoids many of the problems of traditional feedback programs.

Following the principles of Agile Customer Feedback, you can build  a survey program which provides timely, actionable, and relevant feedback to all levels of your organization, and evolves and your business needs change.

Agile Customer Feedback is not a specific survey methodology or a set of proprietary questions. Instead, it is a set of guiding principles which, if followed, will give you more relevant feedback and ensure it gets to the right people in your organization at the right time.