Agile Customer Feedback White Paper
Agile Customer Feedback is a philosophy and design approach for customer service surveys which avoids many of the problems of traditional feedback programs.
Following the principles of Agile Customer Feedback, you can build a survey program which provides timely, actionable, and relevant feedback to all levels of your organization, and evolves and your business needs change.
Agile Customer Feedback is not a specific survey methodology or a set of proprietary questions. Instead, it is a set of guiding principles which, if followed, will give you more relevant feedback and ensure it gets to the right people in your organization at the right time.