Track Service Recovery and Closed Loop Processes
Mistakes happen, but quickly fixing customer issues can turn a lost customer into a enthusiastic promoter. We help save at-risk customers and secure recurring revenue by identifying customers who need help in our customer service survey, immediately sending alerts to the right team in your organization, and providing tools to track follow-through.
By interviewing your customers minutes after a customer experience and sending immediate alerts with recordings of the interview, we ensure that customers who need extra attention get rapid follow-up. This helps you understand the persistent causes of poor customer experiences and process failures. While mistakes happen, they do not need to continue.
We’d be happy to talk about ways our clients have used Vocalabs' closed-loop processes to improve the customer experience.