The Customer Service Survey

Special NCSS Cross Industry Report

by Peter Leppik on Tue, 2012-04-24 17:09

We have just published our most recent National Customer Service Survey report. This quarter we're doing something a little different: we've done an analysis of all the customer complaints from the past 15 months (since the beginning of 2011) in all the companies we follow, and our Executive Summary shows what kinds of complaints are most common at each company.

You can download the Executive Summary, and contact us for more information about how to subscribe to the underlying data.

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