The Customer Service Survey

NCSS Banking Midyear Update is published

by Peter Leppik on Mon, 2013-08-05 14:31

We just published a midyear update for the National Customer Service Survey on Banking customer service. The Executive Summary is available from our website (along with lots of other research).

In addition to updating the key metrics for Bank of America, Chase, Citi, and Wells Fargo; we also took a closer look at two common issues in customer service: having to be transferred to a different agent, and spending too much time on hold.

Related Research

>> Get a copy of the National Customer Servuce Survey on Banking, midyear update 2013

>> Get a copy of the Agile Customer Feedback Whitepaper

>> Browse other Vocalabs Research

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