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What We Do
Interview your Customers Within Five Minutes
Survey Your Customers by Phone or Email
Send Real-Time Alerts to Improve Customer Experience
Provide Easy-To-Use Reporting Tools
Track Service Recovery and Closed Loop Processes
Serve Our Clients with High-Touch Service from Start to Finish
Integrate With Enterprise Platforms
How You Benefit
More Effective Employee Coaching
Respond Immediately to Unhappy Customers
Share Feedback Across the Organization
Improve Customer Experience with A/B Tests
Increase Customer Satisfaction Scores
Improve Processes that Serve Customers
Who Uses It
Customer Experience Leaders
Customer Facing Employees
What We're Thinking
Customer Feedback 101
Reports & Resources
Who We are
The Customer Service Survey
Hall of Shame
This Is Why Survey Design is Hard
Is It Really This Hard to Proofread?
ABRA Is Not Subtle About Survey Manipulation
And don't come back!
So we circulated a Word doc...
Who has time to proofread?
Dear Xcel Energy: Here's Why Nobody Takes Your Survey
Can you spot the survey mistakes?
We Value Your Feedback!
Explosion of Really Bad Surveys
Another Reason to Write Relevant Surveys
Naughty, Naughty Radisson
This Survey IS a Test
Who Thought This was a Good Idea?
Most Depressing Survey Ever
Is it that much trouble to proofread?
Accountability with no Authority
This Is Why Nobody Is Taking Your Survey
Tracking Bad Service with a Bad Survey
How Not to Do a Phone Interview
Give Us Five Stars for Discounted Pizza
Delta Says: Please Take This Survey, Even Though We Won't Read It
Great Product, When it Works
This Three Question Survey Takes Three Hours (and really has four questions)
How'd this happen?
Broken Toyota Survey
How Not To Handle Negative Feedback
What to Do About a Bad Survey
How Important is None?
I Feel Like a Giant Caffeinated Robot
About this Blog
Above and Beyond
Agile Customer Feedback
Hall of Shame
Pretty Good Practices
Rants and Horror Stories
Survey Design and Technique
Things We’ve Learned