VocaLabs Crosses 15,000 Panelist Milestone
EDEN PRAIRIE, Minn., January 23, 2003 - Vocal Laboratories, the pioneer of usability surveys for customer service, announced today crossing the 15,000 panelist milestone. VocaLabs' panelists provide a source of unfiltered feedback and ideas for improvement about a company's customer service.
"The importance of such a large number of panelists is significant. Surveys smaller than a few hundred panelists are simply not statistically meaningful. Surveys as large as several thousand panelists lead to more statistically accurate and reliable data. With over 15,000 panelists, we can promise our clients several thousand panelist responses in less than two weeks." commented Peter U. Leppik, CEO of VocaLabs.
VocaLabs panelists participate in the survey process by completing a series of steps including completing on-line questionnaires and calling a client's customer service operation. Each VocaLabs panelist is assigned a unique PIN for each survey which allows correlation to panelist's questionnaire responses, demographic information and call recordings in testing a client's operation.
"VocaLabs is unique. Unlike most test methods, we are able to survey on-demand with a broad sampling of the general public or select panelists to meet a particular demographic profile. We are the only organization capable of evaluating customer service with feedback from thousands of demographically diverse panelists," commented Rick Rappe, VP of Sales at VocaLabs.
About Vocal Laboratories
Vocalabs provides feedback about telephone-based services to Fortune 1000 companies, telecommunications carriers, industry consultants, and equipment vendors. We use a panel of thousands of people we've recruited from all walks of life to quickly and cost-effectively evaluate the quality of call centers, voice-response systems, and speech-recognition applications.
The Vocalabs Survey process helps companies gain statistical intelligence on their customer service operations. This extensive data gathering process helps our clients ensure customer retention, increased revenues, market intelligence, and the highest level of customer satisfaction.
For VocaLabs news and information, please go to http://www.vocalabs.com.