VocaLabs At 2003 SOCAP Annual Conference
EDEN PRAIRIE, Minn., September 11, 2003 - Vocal Laboratories, the authority in measuring customers' experiences, will be exhibiting at the SOCAP (Society of Consumer Affairs Professionals) Annual Conference October 12 -15 at the Loews Miami Beach Hotel.
This annual event sets the standard for the customer care profession in executive level education, cutting edge content, significant networking opportunities and comprehensive supplier exhibits in the contact center world.
"We are excited to be a part of the exhibition. Both VocaLabs and SOCAP are promoting the same vision of optimizing business processes and giving companies the power to build loyalty and exceed customer expectations," said Jessica J. Ament, VP of Marketing at VocaLabs.
"Our methodology provides statistically accurate and detailed data for improving customer service and caller satisfaction. Our research shows that after a single outstanding contact, callers were 77% more likely to pay a premium to do business with that company. We can test for usability and caller satisfaction before, during and after deployment of a customer service operation. Our forward looking methodology allows us to predict the impact of good or poor customer service," said Ament.
"Customer care is where customer satisfaction impacts a company's bottom line," said Peter U. Leppik, CEO of at VocaLabs. "We have the ability to quantify this bottom line impact for a given company."
For additional information about the SOCAP Annual Conference, please visit www.socap.org.
About Vocal Laboratories
VocaLabs helps companies use technology and resources to improve customer service. Our clients are end user enterprises, call center consultants, application providers and equipment vendors. We use feedback from thousands of people representing real customers to engineer and manage customer satisfaction.
For VocaLabs news and information, please go to http://www.vocalabs.com.