2011 Press Releases
2011
- October 24, 2011 - Bank of America and Wells Fargo Lead in Banking Customer Service Survey
- October 24, 2011 - AT&T Gaining while Sprint Declines in Mobile Phone Customer Service Survey
- August 1, 2011 - Apple’s Lead in Tech Support Quality Slipping in Consumer Survey, HP Steadily Improving
- August 1, 2011 - Verizon and Sprint On Top in Mobile Phone Customer Service Survey
- April 29, 2011 - AT&T To Benefit from T-Mobile Customer Loyalty
- January 27, 2011 - Apple Continues to Lead in Call Satisfaction, Sees Decline in Problem Resolution and IVR Satisfaction
- January 25, 2011 - Sprint Takes Lead in Call Satisfaction and First Call Resolution
