Press Release Archives
2013
- February 6, 2013 - Verizon Wireless Makes Signficant Improvements in Customer Service in 2012
- February 6, 2013 - Chase and Citi Make Headway in Banking Customer Service Survey
2012
- August 2, 2012 - Vocalabs Research Shows Three Common Problems Impact 35% of Surveyed Bank of America Customers
- May 9, 2012 - Dell, HP, Chase, and Citi Customers Complain About Customer Service Language Skills in Vocalabs Survey
- February 2, 2012 - AT&T Takes Top Spot as Sprint, T-Mobile Fall in Mobile Phone Customer Service Survey
- February 2, 2012 - Apple’s Lead in Tech Support Quality Continues to Slip in Consumer Survey
2011
- October 24, 2011 - Bank of America and Wells Fargo Lead in Banking Customer Service Survey
- October 24, 2011 - AT&T Gaining while Sprint Declines in Mobile Phone Customer Service Survey
- August 1, 2011 - Apple’s Lead in Tech Support Quality Slipping in Consumer Survey, HP Steadily Improving
- August 1, 2011 - Verizon and Sprint On Top in Mobile Phone Customer Service Survey
