The Customer Service Survey

Your bad service gave me a heart attack

by Peter Leppik on Tue, 2015-05-12 14:32

I'm very skeptical of this claim, but just can't resist.

A Virginia woman is claiming that the customer service she received from Verizon Wireless was so bad that it caused a heart attack and sent her to the hospital. She had called Verizon to clear up a billing mistake, but says the CSR was so rude to her that the stress of the incident caused a heart attack and led to $60,000 in medical bills. She's suing Verizon for $2.35 million for intentional infliction of emotional distress.

Whatever the legal and medical merits of this case (and I suspect they are few), it did make me stop and think. We all know that dealing with bad customer service can be very stressful, and too much stress is unhealthy. Stress can even, in rare instances, trigger hidden medical conditions.

So add to the list of reasons to provide good customer service: "Look out for the health and well-being of our customers."

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