The Customer Service Survey

Welcome to the Customer Service Survey

by Peter Leppik on Tue, 2005-10-25 01:00
Welcome to The Customer Service Survey, VocaLabs' weblog about the challenges of providing good customer service. We plan to use this as a forum for all manner of topics related to customer service, from the challenges of measuring your performance, to the organizational obstacles that keep some companies from doing a good job, to sharing horror stories we see around the Net.

This is a less formal format than our newsletters and press releases, and we expect to be publishing much more frequently. We're also going to spend more time with opinion, commentary, and general observations.

Hence the name: The Customer Service Survey. Most people use the phrase to mean a survey of customers about their experience, but we also have another meaning in mind. From the Oxford American Dictionary:

Survey (noun): A general view, examination, or description of someone or something: the author provides a survey of the relevant literature.

So this blog is both about surveys, and also a survey itself, in different senses of the word.

We hope you'll find this interesting and relevant!

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