The Customer Service Survey

Vocalabs Newsletter #91 is Published

by Peter Leppik on Tue, 2015-09-29 16:44

We just published the 91st issue of Quality Times, Vocalabs' newsletter about customer experience and surveys.

This month the theme is making the right decisions in Customer Experience. I discuss how good CX is about enabling and encouraging people throughout the organization to make a lot of little decisions the right way, as opposed to making a handful of big strategic decisions. That leads into one of the big strategic decisions many organizations get wrong: collecting survey data for the sake of collecting data.

This newsletter is one of the ways we get to know prospective clients. So if you find this useful and informative, please help us out by forwarding this to other people who might also enjoy it, and encourage them to subscribe. You can subscribe to this newsletter on our website.

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