The Customer Service Survey

Vocalabs Newsletter 58 is published

by Peter Leppik on Mon, 2012-06-25 15:12

We just published issue 58 of Quality Times, our newsletter about using customer feedback to improve the customer experience. This issue discusses the questions you need to ask before starting a new survey program, and the importance of a solid reporting strategy.

As always I hope this is useful and informative. Feel free to subscribe, and you will get it delivered straight to your inbox each time we publish a new issue.

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