The Customer Service Survey

SpeechTEK 2013 Wrap-Up

by Peter Leppik on Wed, 2013-08-21 17:11

SpeechTEK 2013 is over (except for a few die-hards). I presented in two sessions and spend a lot of time talking to clients (present and future). Here are some of my favorite moments, embellished and redacted as I see fit:

  1. In a Tuesday morning panel about mobile devices, AI, and speech. The discussion had turned to the "always listening" model for cloud-based personal assistants when the moderator basically asked, "don't you think it's a little creepy that some big company is going to be listening to everything we say?" Maybe it's a sign of the moment, but there was actually a pretty good discussion of privacy and security implications, instead of just dismissing the concerns.
  2. A Wednesday session where a presenter bravely admitted that, because of an obscure glitch, their phone system had been hanging up on a certain population of callers. Every. Single. Time. Because the problem was outside the testing parameters, they didn't discover it until it was written up in the newspaper. Ouch.
  3. Tuesday's networking reception: the food didn't run out after the first hour (like it has in some prior years), and people stuck around and networked. Huzzah!

 

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