The Customer Service Survey

"Sometimes I think about quitting"

by Peter Leppik on Fri, 2007-10-19 01:00

I haven't published a good customer service horror story in a little while, so here's one about T-Mobile.
It's the same familiar story: customer tries to get tech support (from T-Mobile in this case) and gets the major runaround and frustratingly indifferent service.

The best part comes after the customer has spent many hours on the phone over the course of several days, and even the supervisor can't get level-2 tech support to take the call.

Customer: How can you work in a place like that??

Supervisor: Sometimes I think about quitting.

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