The Customer Service Survey

Newsletter 55 is published

by Peter Leppik on Wed, 2012-03-28 13:44

Issue 55 of Vocalabs' newsletter, Quality Times, has been published. E-mail subscribers should have a copy by now.

This issue contains a pair of essays on the theme of performing deep vs. wide surveys and how to construct a hybrid program which combines the best of both worlds.

As always I hope this is interesting and informative to my readers. You can get each issue e-mailed to you as soon as it is published by signing up on the newsletter page, or you can read it in your favorite newsreader with the RSS feed.

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