The Customer Service Survey

Issue 103 of our Newsletter

by Peter Leppik on Tue, 2017-02-28 15:43

We published the 103rd issue of our newsletter, Quality Times, today. We've published the 2016 results for the National Customer Service Survey for Banking, and this month's newsletter focuses on some of the changes we've seen this year. We also discuss some of the unique challenges in trying to apply the Net Promoter Score to a business-to-business survey.

This newsletter is one of the ways we get to know prospective clients. So if you find this useful and informative, please subscribe and pass it along to other people who might also enjoy it.

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