The Customer Service Survey

Dear Customer, Go Away

by Peter Leppik on Fri, 2017-01-06 15:30

Every now and then you hear about a customer-hostile practice that's so outrageous you wonder how they stay in business.

There's a used book store in England that charges a 50-pence "browsing fee" just to walk in the door. Apparently the proprietor doesn't like people who look at the books without buying anything, and this fee is intended to separate the serious buyers from people who just want to deplete the oxygen in the room.

Clearly this used bookstore has so many customers that they need to do something to keep the unruly mobs at bay. Either that, or they don't want to actually sell any books. Since customers have been complaining about the fee online since at least 2010, it seems that this practice hasn't managed to put them out of business very quickly.

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