The Customer Service Survey

The Customer Service Oath

by Peter Leppik on Tue, 2006-05-02 01:00

 

I swear to fulfill, to the best of my ability and judgment, this covenant:

 

I will respect the hard-won loyalty of my customers, and seek to provide them with quality service such that their loyalty may increase.

I will apply, for the benefit of the disgruntled, all measures that are required, avoiding those twin traps of ignoring other customers and meeting anger with anger.

I will remember that there is art to service as well as science, and that warmth, sympathy, and understanding may outweigh giving in to the customer's every demand.

I will not be ashamed to say "I know not," nor will I fail to call in my supervisor when the skills of another are needed to resolve a customer's problem.

I will remember that I do not serve a bank account, a mobile phone, but a human being, whose annoyance may affect the person's happiness and my company's economic stability. My responsibility includes these related problems, if I am to care adequately for the customer.

I will prevent service problems whenever I can, for prevention is preferable to cure.

If I do not violate this oath, may I enjoy life and my job, respected while I live and remembered with affection thereafter. May I always act so as to preserve the finest traditions of customer service and may I long experience the joy of helping those who seek my help.

(Based on the modern Hippocratic Oath)

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