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[   ]no-comment2019-01-29 19:32 35K 
[   ]viral-ad2019-01-29 19:32 36K 
[   ]correlation-not-causation2019-01-29 19:32 36K 
[   ]we-get-ink2019-01-29 19:32 36K 
[   ]newsletter-52-published2019-01-29 19:32 36K 
[   ]calltalk-june-15th2019-01-29 19:32 36K 
[   ]new-case-study-posted2019-01-29 19:32 36K 
[   ]newsletter-73-published2019-01-29 19:32 36K 
[   ]issue-81-quality-times2019-01-29 19:32 36K 
[   ]newsletter-872019-01-29 19:32 36K 
[   ]how-not-sell-stuff-over-phone2019-01-29 19:32 36K 
[   ]axes-evil-halloween-data-visualization2019-01-29 19:32 36K 
[   ]so-much-my-lifes-dream2019-01-29 19:32 36K 
[   ]most-depressing-survey-ever2019-01-29 19:32 36K 
[   ]rexthor-dog-bearer2019-01-29 19:32 36K 
[   ]news2019-01-29 19:32 36K 
[   ]issue-65-quality-times-published2019-01-29 19:32 36K 
[   ]interview-dan-taylor-vp-operations2019-01-29 19:32 36K 
[   ]vocalabs-newsletter-63-published2019-01-29 19:32 36K 
[   ]it-much-trouble-proofread2019-01-29 19:32 36K 
[   ]issue-74-vocalabs-newsletter2019-01-29 19:32 36K 
[   ]who-has-time-proofread2019-01-29 19:32 36K 
[   ]vocalabs-newsletter-642019-01-29 19:32 36K 
[   ]vocalabs-newsletter-58-published2019-01-29 19:32 36K 
[   ]issue-106-vocalabs-newsletter2019-01-29 19:32 36K 
[   ]newsletter-59-published2019-01-29 19:32 36K 
[   ]february-2011-newsletter-now-available2019-01-29 19:32 36K 
[   ]vocalabs-newsletter-902019-01-29 19:32 36K 
[   ]vocalabs-newsletter-61-published2019-01-29 19:32 36K 
[   ]issue-103-our-newsletter2019-01-29 19:32 36K 
[   ]add-list-reasons-provide-good-customer-service2019-01-29 19:32 36K 
[   ]vocalabs-news2019-01-29 19:32 36K 
[   ]finding-way2019-01-29 19:32 36K 
[   ]krampus-gets-voc-feedback2019-01-29 19:32 36K 
[   ]see-us-mobile-voice-20112019-01-29 19:32 36K 
[   ]wgbh-radio-story-about-speech-technology2019-01-29 19:32 36K 
[   ]vocalabs-newsletter-published2019-01-29 19:32 36K 
[   ]issue-102-our-newsletter-has-been-published2019-01-29 19:32 36K 
[   ]we-want-every-customer-be-10-satisfied2019-01-29 19:32 36K 
[   ]averages2019-01-29 19:32 36K 
[   ]newsletter-54-published2019-01-29 19:32 36K 
[   ]newsletter-55-published2019-01-29 19:32 36K 
[   ]new-ncss-reports-available2019-01-29 19:32 36K 
[   ]another-reason-write-relevant-surveys2019-01-29 19:32 36K 
[   ]latest-edition-vocalabs-newsletter-available2019-01-29 19:32 36K 
[   ]special-ncss-cross-industry-report2019-01-29 19:32 36K 
[   ]weekend-read-philosophy-great-customer-service2019-01-29 19:32 36K 
[   ]customer-service-branding-opportunity2019-01-29 19:32 36K 
[   ]todays-funny-tech-support-stories2019-01-29 19:32 37K 
[   ]issue-93-quality-times-published2019-01-29 19:32 37K 
[   ]vocalabs-newsletter-published-survey-overload2019-01-29 19:32 37K 
[   ]service-recovery-overkill2019-01-29 19:32 37K 
[   ]issue-104-quality-times2019-01-29 19:32 37K 
[   ]customer-obsession-mutual2019-01-29 19:32 37K 
[   ]so-we-circulated-word-doc2019-01-29 19:32 37K 
[   ]vocalabs-newsletter-78-net-promoter-and-customer-effort2019-01-29 19:32 37K 
[   ]issue-77-vocalabs-newsletter-published2019-01-29 19:32 37K 
[   ]vocalabs-newsletter-53-published2019-01-29 19:32 37K 
[   ]vocalabs-newsletter-952019-01-29 19:32 37K 
[   ]we-value-your-feedback2019-01-29 19:32 37K 
[   ]newsletter-80-published2019-01-29 19:32 37K 
[   ]vocalabs-newsletter-72-published2019-01-29 19:32 37K 
[   ]hundredth-newsletter2019-01-29 19:32 37K 
[   ]election-day2019-01-29 19:32 37K 
[   ]vocalabs-newsletter-892019-01-29 19:32 37K 
[   ]not-always-right2019-01-29 19:32 37K 
[   ]product-year2019-01-29 19:32 37K 
[   ]view-my-window2019-01-29 19:32 37K 
[   ]plethora-publications2019-01-29 19:32 37K 
[   ]issue-105-our-newsletter2019-01-29 19:32 37K 
[   ]vocalabs-newsletter-75-customer-experience-journey-map-christmas2019-01-29 19:32 37K 
[   ]issue-107-vocalabs-newsletter-published2019-01-29 19:32 37K 
[   ]wsj-article-service-recovery2019-01-29 19:32 37K 
[   ]how-many-customers-did-your-bad-customer-service-cost2019-01-29 19:32 37K 
[   ]more-metaphor2019-01-29 19:32 37K 
[   ]50-tips2019-01-29 19:32 37K 
[   ]customer-feedback-1012019-01-29 19:32 37K 
[   ]latest-issue-vocalabs-newsletter-has-been-published2019-01-29 19:32 37K 
[   ]treating-customers-human2019-01-29 19:32 37K 
[   ]survey-test2019-01-29 19:32 37K 
[   ]two-new-research-reports-published2019-01-29 19:32 37K 
[   ]random-cx-thoughts-wednesday2019-01-29 19:32 37K 
[   ]vocalabs-newsletter-published-ncss-2013-data2019-01-29 19:32 37K 
[   ]sounds-silence2019-01-29 19:32 37K 
[   ]issue-71-quality-times-published2019-01-29 19:32 37K 
[   ]wrong-so-many-levels2019-01-29 19:32 37K 
[   ]intersection-65000-and-115000-not2019-01-29 19:32 37K 
[   ]join-cxpa2019-01-29 19:32 37K 
[   ]national-customer-service-survey-banks-updated-20112019-01-29 19:32 37K 
[   ]cant-buy-me2019-01-29 19:32 37K 
[   ]vocalabs-newsletter-69-published2019-01-29 19:32 37K 
[   ]latest-ncss-data-published2019-01-29 19:32 37K 
[   ]voice-self-service-score2019-01-29 19:32 37K 
[   ]vocalabs-newsletter-ncss-results-communications2019-01-29 19:32 37K 
[   ]survey-or-suggestion-box2019-01-29 19:32 37K 
[   ]know-your-customer2019-01-29 19:32 37K 
[   ]pretty-good-practice-closed-loop-feedback2019-01-29 19:32 37K 
[   ]our-valued-customers2019-01-29 19:32 37K 
[   ]dear-customer-go-away2019-01-29 19:32 37K 
[   ]sometimes-i-think-about-quitting2019-01-29 19:32 37K 
[   ]how-important-none2019-01-29 19:32 37K 
[   ]vocalabs-newsletter-92-published2019-01-29 19:32 37K 
[   ]vocalabs-newsletter-97-published2019-01-29 19:32 37K 
[   ]newsletter-94-published2019-01-29 19:32 37K 
[   ]answer-phone-properly-or-not-all2019-01-29 19:32 37K 
[   ]send-customer-competitor2019-01-29 19:32 37K 
[   ]original-misleading-correlation2019-01-29 19:32 37K 
[   ]customer-service-no-longer-speaks-customers2019-01-29 19:32 37K 
[   ]you-get-what-you-pay2019-01-29 19:32 37K 
[   ]your-bad-service-gave-me-heart-attack2019-01-29 19:32 37K 
[   ]easy-customer-interviews-salesforce-marketing-cloud2019-01-29 19:32 37K 
[   ]it-really-hard-proofread2019-01-29 19:32 37K 
[   ]possibly-best-management-podcast-you-will-listen-year2019-01-29 19:32 37K 
[   ]att-benefit-t-mobile-customer-loyalty2019-01-29 19:32 37K 
[   ]taking-suck-out-customer-service2019-01-29 19:32 37K 
[   ]warranty-service-epson-projector2019-01-29 19:32 37K 
[   ]longest-hold-time2019-01-29 19:32 37K 
[   ]90-success2019-01-29 19:32 37K 
[   ]vocalabs-newsletter-91-published2019-01-29 19:32 37K 
[   ]stuff-worry-about-customer-service-surveys2019-01-29 19:32 37K 
[   ]we-do-not-use2019-01-29 19:32 37K 
[   ]new-ncss-report-published-customer-frustration-index2019-01-29 19:32 37K 
[   ]spurious-errors2019-01-29 19:32 37K 
[   ]give-us-five-stars-discounted-pizza2019-01-29 19:32 37K 
[   ]top-ten-survey-mistakes2019-01-29 19:32 37K 
[   ]holding-wrong-people-accountable2019-01-29 19:32 37K 
[   ]2017-results-national-customer-service-survey-are-out2019-01-29 19:32 38K 
[   ]how-many-surveys2019-01-29 19:32 38K 
[   ]cfpb-credit-card-complaint-data2019-01-29 19:32 38K 
[   ]end-call-survey-backlash2019-01-29 19:32 38K 
[   ]announcing-spanish-express-feedback2019-01-29 19:32 38K 
[   ]speechtek-2013-wrap2019-01-29 19:32 38K 
[   ]making-company-human2019-01-29 19:32 38K 
[   ]my-loyalty-only-costs-ten-bucks2019-01-29 19:32 38K 
[   ]naughty-naughty-radisson2019-01-29 19:32 38K 
[   ]bruce-temkin-qualitative-data2019-01-29 19:32 38K 
[   ]goldilocks-data2019-01-29 19:32 38K 
[   ]making-surveys-predictive2019-01-29 19:32 38K 
[   ]easy-ideas-getting-more-your-customer-service-survey2019-01-29 19:32 38K 
[   ]more-correlation2019-01-29 19:32 38K 
[   ]welcome-back-customer-service-survey2019-01-29 19:32 38K 
[   ]survey-fail2019-01-29 19:32 38K 
[   ]pretty-good-practice-survey-continuously2019-01-29 19:32 38K 
[   ]t-mobiles-future2019-01-29 19:32 38K 
[   ]proven-success2019-01-29 19:32 38K 
[   ]vocalabs-newsletter-46-out2019-01-29 19:32 38K 
[   ]pretty-good-practice-listen-interview-recordings2019-01-29 19:32 38K 
[   ]welcome-customer-service-survey2019-01-29 19:32 38K 
[   ]pretty-good-practice-tie-feedback-future-behavior2019-01-29 19:32 38K 
[   ]agile-customer-feedback2019-01-29 19:32 38K 
[   ]bike-friendly-business2019-01-29 19:32 38K 
[   ]what-does-it-mean-be-customer-centric2019-01-29 19:32 38K 
[   ]random-randomness2019-01-29 19:32 38K 
[   ]humility-after-election2019-01-29 19:32 38K 
[   ]overincentivizing2019-01-29 19:32 38K 
[   ]customer-service-survey-maturity-model2019-01-29 19:32 38K 
[   ]nerdview2019-01-29 19:32 38K 
[   ]customer-service-and-loyalty2019-01-29 19:32 38K 
[   ]speech-vs-dtmf2019-01-29 19:32 38K 
[   ]2016-ncss-banking-results2019-01-29 19:32 38K 
[   ]process-bias2019-01-29 19:32 38K 
[   ]customer-service-oath2019-01-29 19:32 38K 
[   ]most-important-metric-cx2019-01-29 19:32 38K 
[   ]sprint-goes-worst-first2019-01-29 19:32 38K 
[   ]customer-life-price-ipod2019-01-29 19:32 38K 
[   ]my-brilliant-money-making-machine2019-01-29 19:32 38K 
[   ]margin-error2019-01-29 19:32 38K 
[   ]pretty-good-practice-survey-about-ivr2019-01-29 19:32 38K 
[   ]appealing-survey-results2019-01-29 19:32 38K 
[   ]too-bad-atm-my-bank-doesnt-do2019-01-29 19:32 38K 
[   ]paying-people-quit2019-01-29 19:32 38K 
[   ]desire-paths-journey-maps2019-01-29 19:32 38K 
[   ]customer-experience-driven-core-values2019-01-29 19:32 38K 
[   ]graph-we-didnt-include2019-01-29 19:32 38K 
[   ]shockingly-good-cx-t-mobile2019-01-29 19:32 38K 
[   ]helpful-feedback2019-01-29 19:32 38K 
[   ]percentage-points2019-01-29 19:32 38K 
[   ]respecting-customer2019-01-29 19:32 38K 
[   ]reputation-effect-not-cause2019-01-29 19:32 38K 
[   ]extreme-reactions2019-01-29 19:32 38K 
[   ]voice-customer-literally2019-01-29 19:32 38K 
[   ]does-50m-marketing-overcome-bad-customer-service2019-01-29 19:32 38K 
[   ]why-nobody-taking-your-survey2019-01-29 19:32 38K 
[   ]abra-not-subtle-about-survey-manipulation2019-01-29 19:32 38K 
[   ]download-latest-ncss-reports2019-01-29 19:32 38K 
[   ]ncss-tech-support-data2019-01-29 19:32 38K 
[   ]one-most-effective-way-move-needle2019-01-29 19:32 38K 
[   ]pushing-customers-self-service2019-01-29 19:32 38K 
[   ]simple-solutions2019-01-29 19:32 38K 
[   ]credible-customer-feedback2019-01-29 19:32 38K 
[   ]pretty-good-practice-target-customer-feedback-using-analytics2019-01-29 19:32 38K 
[   ]mistakes2019-01-29 19:32 38K 
[   ]call-center-art2019-01-29 19:32 38K 
[   ]sweating-big-stuff2019-01-29 19:32 38K 
[   ]customer-service-surveys-vs-political-polling2019-01-29 19:32 38K 
[   ]were-watching-you-comcast2019-01-29 19:32 38K 
[   ]i-feel-giant-caffeinated-robot2019-01-29 19:32 38K 
[   ]recreating-airport-experience2019-01-29 19:32 38K 
[   ]let-me-put-my-customer-hat2019-01-29 19:32 38K 
[   ]dark-patterns-customer-experience2019-01-29 19:32 38K 
[   ]underpaid-inexperienced-workforce2019-01-29 19:32 39K 
[   ]if-i-had-hammer2019-01-29 19:32 39K 
[   ]business-business-customer-feedback2019-01-29 19:32 39K 
[   ]unproductive2019-01-29 19:32 39K 
[   ]metric-centric-trap2019-01-29 19:32 39K 
[   ]why-we-still-phone-interviews2019-01-29 19:32 39K 
[   ]abusive-customer-experience2019-01-29 19:32 39K 
[   ]when-use-hybrid-surveys2019-01-29 19:32 39K 
[   ]mobile-customer-service-apps-stars-upon-thars2019-01-29 19:32 39K 
[   ]simple-hard2019-01-29 19:32 39K 
[   ]whither-gethuman2019-01-29 19:32 39K 
[   ]day-history2019-01-29 19:32 39K 
[   ]pretty-good-practice-real-time-survey-notification2019-01-29 19:32 39K 
[   ]why-survey-design-hard2019-01-29 19:32 39K 
[   ]top-twenty-five-voice-customer-mistakes2019-01-29 19:32 39K 
[   ]tool-no-better-hand-wields-it2019-01-29 19:32 39K 
[   ]8-rules-writing-not-awful-survey2019-01-29 19:32 39K 
[   ]if-your-employees-will-defraud-customers-theyll-also-cheat-survey2019-01-29 19:32 39K 
[   ]apple-fails-disappoint2019-01-29 19:32 39K 
[   ]can-you-spot-survey-mistakes2019-01-29 19:32 39K 
[   ]gamification-vs-incentives-and-recognition2019-01-29 19:32 39K 
[   ]paying-better-service2019-01-29 19:32 39K 
[   ]surprising-customer2019-01-29 19:32 39K 
[   ]new-professional-services2019-01-29 19:32 39K 
[   ]you-had-good-runs2019-01-29 19:32 39K 
[   ]whats-wrong-rank-order-question2019-01-29 19:32 39K 
[   ]getting-rid-toll-free-number2019-01-29 19:32 39K 
[   ]national-customer-service-survey-banks2019-01-29 19:32 39K 
[   ]one-picture-captures-essence-cx-challenge2019-01-29 19:32 39K 
[   ]whats-effective2019-01-29 19:32 39K 
[   ]common-problems-customer-feedback-programs2019-01-29 19:32 39K 
[   ]should-voice-user-interface-designers-endorse-gethuman-standard2019-01-29 19:32 39K 
[   ]questioning-likert-question-question2019-01-29 19:32 39K 
[   ]two-views-your-company2019-01-29 19:32 39K 
[   ]have-you-audited-your-customer-service-survey2019-01-29 19:32 39K 
[   ]who-thought-was-good-idea2019-01-29 19:32 39K 
[   ]forced-authentication2019-01-29 19:32 39K 
[   ]go-ahead-and-complain-were-all-listening2019-01-29 19:32 39K 
[   ]duck2019-01-29 19:32 39K 
[   ]credibility2019-01-29 19:32 39K 
[   ]why-are-we-so-obsessed-metrics2019-01-29 19:32 39K 
[   ]wells-fargo-isnt-alone2019-01-29 19:32 39K 
[   ]how-not-handle-negative-feedback2019-01-29 19:32 39K 
[   ]doing-business-vs-doing-profitable-business2019-01-29 19:32 39K 
[   ]tax-day2019-01-29 19:32 39K 
[   ]whatever-happened-study2019-01-29 19:32 39K 
[   ]tracking-bad-service-bad-survey2019-01-29 19:32 39K 
[   ]assembled-grill2019-01-29 19:32 39K 
[   ]small-first-call-resolution-change-leads-big-win2019-01-29 19:32 39K 
[   ]customer-service-survey-goals2019-01-29 19:32 39K 
[   ]target2019-01-29 19:32 39K 
[   ]customer-service-firewall-against-customers2019-01-29 19:32 39K 
[   ]technology-sake-technology2019-01-29 19:32 39K 
[   ]time-stop-talking-about-containment2019-01-29 19:32 39K 
[   ]some-passengers-we-just-cant-move2019-01-29 19:32 39K 
[   ]youre-not-managing-if-you-only-measure2019-01-29 19:32 39K 
[   ]accountability-no-authority2019-01-29 19:32 39K 
[   ]pretty-good-practices2019-01-29 19:32 39K 
[   ]correlation-not-causation-02019-01-29 19:32 39K 
[   ]incentives-run-amok2019-01-29 19:32 39K 
[   ]youre-doing-it-wrong-auto-dealer-retaliates-negative-customer-survey2019-01-29 19:32 39K 
[   ]arbitration2019-01-29 19:32 39K 
[   ]measuring-survey-response-rates2019-01-29 19:32 39K 
[   ]inherently-bad-service2019-01-29 19:32 40K 
[   ]data-insight-recognition-vision-execution2019-01-29 19:32 40K 
[   ]surveys-leave-brand-impressions2019-01-29 19:32 40K 
[   ]metrics2019-01-29 19:32 40K 
[   ]quick-survey-assessment2019-01-29 19:32 40K 
[   ]customer-experience-isnt-only-thing2019-01-29 19:32 40K 
[   ]3-steps-turning-feedback-action2019-01-29 19:32 40K 
[   ]treadmill-customer-delight2019-01-29 19:32 40K 
[   ]hold-15-hours2019-01-29 19:32 40K 
[   ]forcing-response2019-01-29 19:32 40K 
[   ]channel-bias-surveys2019-01-29 19:32 40K 
[   ]policy-vs-culture2019-01-29 19:32 40K 
[   ]survey-mistakes2019-01-29 19:32 40K 
[   ]insights-arent-enough2019-01-29 19:32 40K 
[   ]pretty-good-practice-dynamic-surveys2019-01-29 19:32 40K 
[   ]customer-experience-doesnt-matteruntil-it-does2019-01-29 19:32 40K 
[   ]falling-through-cracks2019-01-29 19:32 40K 
[   ]wide-deep2019-01-29 19:32 40K 
[   ]ncss-results-t-mobile-keeps-getting-better-comcast-still-trails2019-01-29 19:32 40K 
[   ]customer-experience-and-home-repair2019-01-29 19:32 40K 
[   ]walking-walk-vs-talking-talk2019-01-29 19:32 40K 
[   ]explosion-really-bad-surveys2019-01-29 19:32 40K 
[   ]awkward-survey-questions2019-01-29 19:32 40K 
[   ]roi-customer-feedback2019-01-29 19:32 40K 
[   ]product-reviews-should-include-customer-service2019-01-29 19:32 40K 
[   ]what-do-free-responses2019-01-29 19:32 40K 
[   ]be-thankful-negative-feedback2019-01-29 19:32 40K 
[   ]customer-experience-non-trends-20172019-01-29 19:32 40K 
[   ]comcasts-ten-point-plan2019-01-29 19:32 40K 
[   ]dont-treat-your-customers-mushrooms2019-01-29 19:32 40K 
[   ]dear-xcel-energy-heres-why-nobody-takes-your-survey2019-01-29 19:32 40K 
[   ]biggest-challenge2019-01-29 19:32 40K 
[   ]service-vs-hospitality2019-01-29 19:32 40K 
[   ]effective-surveys2019-01-29 19:32 40K 
[   ]does-your-company-have-auto-immune-disorder2019-01-29 19:32 40K 
[   ]changing-role-call-center2019-01-29 19:32 40K 
[   ]happiness-driven-expectations2019-01-29 19:32 40K 
[   ]reporting-right2019-01-29 19:32 40K 
[   ]customer-experience-non-trends-20182019-01-29 19:32 40K 
[   ]ending-sectorpulse2019-01-29 19:32 40K 
[   ]listening-customers2019-01-29 19:32 40K 
[   ]seven-ways-make-customer-feedback-work-you-no-budget2019-01-29 19:32 40K 
[   ]stop-and-think-collecting-useless-data2019-01-29 19:32 40K 
[   ]getting-started-customer-feedback2019-01-29 19:32 40K 
[   ]bigger-data-not-always-better-data2019-01-29 19:32 40K 
[   ]designing-hybrid-surveys2019-01-29 19:32 40K 
[   ]customers-dont-give-points-they-take-them-away2019-01-29 19:32 40K 
[   ]smart-products-vs-services2019-01-29 19:32 40K 
[   ]pro-tip-actually-listen-your-call-recordings-responding-complaint2019-01-29 19:32 40K 
[   ]why-survey2019-01-29 19:32 40K 
[   ]and-dont-come-back2019-01-29 19:32 40K 
[   ]whos-responsible2019-01-29 19:32 40K 
[   ]people-do-what-you-pay-them2019-01-29 19:32 40K 
[   ]tale-two-airlines2019-01-29 19:32 40K 
[   ]working-backwards-technology2019-01-29 19:32 40K 
[   ]are-ivr-polls-cheating2019-01-29 19:32 40K 
[   ]doing-thousand-things-right2019-01-29 19:32 40K 
[   ]poltical-polling2019-01-29 19:32 40K 
[   ]calculating-scores2019-01-29 19:32 40K 
[   ]people-hate-us-yelp2019-01-29 19:32 40K 
[   ]metrics-are-less-important-process2019-01-29 19:32 40K 
[   ]we-can-record-you-you-cant-record-us2019-01-29 19:32 40K 
[   ]ultimate-customer-service2019-01-29 19:32 40K 
[   ]its-broken-now-what2019-01-29 19:32 40K 
[   ]brittle-experiences2019-01-29 19:32 40K 
[   ]ncss-results-chase-top-bank-america-improves2019-01-29 19:32 40K 
[   ]caution-big-data-ahead2019-01-29 19:32 40K 
[   ]closing-loop-closed-loop-customer-feedback2019-01-29 19:32 40K 
[   ]amateurs-talk-strategy-professionals-talk-execution2019-01-29 19:32 40K 
[   ]do-you-want-positive-feedback-or-honest-feedback2019-01-29 19:32 40K 
[   ]pretty-good-practice-track-service-recovery2019-01-29 19:32 41K 
[   ]fancy-hotel2019-01-29 19:32 41K 
[   ]consumerist-good-and-bad-service-factors2019-01-29 19:32 41K 
[   ]30-day-month2019-01-29 19:32 41K 
[   ]facts-vs-opinions2019-01-29 19:32 41K 
[   ]right-process-right-purpose2019-01-29 19:32 41K 
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