This is a less formal format than our newsletters and press releases, and we expect to be publishing much more frequently. We're also going to spend more time with opinion, commentary, and general observations.
Hence the name: The Customer Service Survey. Most people use the phrase to mean a survey of customers about their experience, but we also have another meaning in mind. From the Oxford American Dictionary:
Survey (noun): A general view, examination, or description of someone or something: the author provides a survey of the relevant literature.
So this blog is both about surveys, and also a survey itself, in different senses of the word.
We hope you'll find this interesting and relevant!