The Customer Service Survey

Vocalabs Newsletter Published: Survey Overload

by Peter Leppik on Wed, 2014-05-28 15:16

We just published issue #79 of Quality Times, our newsletter about measuring and improving the customer experience. This issue talks about survey overload, and why I think correlation analysis is an over-used tool in the business world.

E-mail subscribers should be receiving their copies shortly. As always, I hope you find this newsletter interesting and informative.

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