The Customer Service Survey

Vocalabs Newsletter #83 is published

by Peter Leppik on Thu, 2014-10-30 15:46

We just published issue 83 of Quality Times, our newsletter about measuring the customer experience.

In this issue I have two articles: one about the difference between "insightful" and "useful" data (spoiler alert: they are not the same!), and another about what makes a customer experience brittle.

As always I hope you find this interesting and informative. You can also subscribe to receive our newsletter via email, and receive it as soon as it's published every month.

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