Issue 69 of Quality Times, Vocalabs' newsletter on customer service surveys, has been published. This is the Compliance Issue, with two articles on upcoming regulatory changes relevant to companies collecting customer feedback. One set of changes is the new FCC regulations about robocalling, which will be relevant to anyone performing outbound IVR surveys. The other is updates to HIPAA security and privacy rules, which will impact anyone collecting customer feedback in the healthcare arena.
As always, I hope you find this interesting and informative. You can subscribe to receive newsletters via e-mail using the form on the newsletter page.