The Customer Service Survey

Vocalabs Newsletter #67 Published

by Peter Leppik on Wed, 2013-03-27 15:52

Issue 67 of Vocalabs' NewsletterQuality Times, has been published. In this issue we discuss a couple of topics around closed-loop customer feedback: how the survey itself needs to be part of the closed loop, and how the full process is more important than the metrics.

As always, I hope you find this interesting and informative. E-mail subscribers should be receiving their copies shortly.

Sorry...This form is closed to new submissions.