The Customer Service Survey

This Survey IS a Test

by Peter Leppik on Mon, 2014-02-24 15:50

Last week, Bank of America invited me to take a customer survey.

The survey was nothing special, but at the end it gave me this message (click to embiggen):

In case you can't view the image, at the end of the survey it displayed:

Results:
Elapsed time: 366
Pass/Fail: Pass

I was unaware that my opinions about Bank of America were being graded. But as long as they were, I'm glad to see that I passed.

However, the more competitive side of me wants to know what my letter grade would have been, and whether this was graded on a curve.

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