The Customer Service Survey

Product of the Year

by Peter Leppik on Thu, 2007-03-29 01:00

The new issue of Call Center Magazine arrives on my desk today, and our Express Feedback service was awarded a Product of the Year award.

Here's part of what they wrote:

The two things that really stand out about VocaLabs are their dedication to, and understanding of, statistics (which is vital in the survey game), and the personal touch that their live surveys can lend your call center. If you want to know what your callers think of your center, survey them. If you want to let them know you care what they think, use live agents.

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