The Customer Service Survey

Newsletter #80 Published

by Peter Leppik on Fri, 2014-06-27 13:40

We just published issue #80 of Quality Times, Vocalabs' newsletter about measuring and improving the customer experience.

In this issue I discuss the fact that it's impossible to delight customers all the time, since they will soon come to expect that exceptional experience. This creates a treadmill of customer delight where a great customer experience raises expectations, making it harder to exceed expectations in the future. I hope you find this useful and informative, and welcome any comments and suggestions.

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