We just published the latest issue of our newsletter, Quality Times.
In this issue we announce the availability of 2014 Executive Summary reports for the National Customer Service Survey in Communications Services and Banking. This is our unique syndicated research product where we interview customers immediately after a customer service call to one of the companies we follow, allowing us to collect detailed and in-depth research about specific customer experiences.
As always, I hope you find our newsletter interesting and informative. Email subscribers should be receiving their copies shortly.