The Customer Service Survey

Is It Really This Hard to Proofread?

by Peter Leppik on Fri, 2017-09-22 14:13

From today's Daily WTF, we have a triptych of reader-submitted surveys that maybe should have been checked just a little more carefully before asking actual customers to fill out the forms.

First up, an online course evaluation which has a rather, um, interesting version of the tried-and-true Likert scale:

I Strongly Agree with the Number 1
I Strongly Agree with the number 1

Next up, Best Buy has a novel approach to the classic Net Promoter question. For true survey nerds, you can keep playing "Count the Mistakes" even after you stop laughing at the howler:

I guess I'm Not At All Likely.
I'm going to go with "Not at all likely."

And finally, WebEx has figured out the secret to not getting poor scores on a survey:

What better way to say Your Feedback Is Very Important to Us
What better way to say, "Your Feedback is Very Important to Us"?

 

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