The Customer Service Survey

Issue #77 of Vocalabs' newsletter is published

by Peter Leppik on Thu, 2014-03-27 17:48

We just published issue #77 of Quality Times, Vocalabs' newsletter. In this issue we have a pair of articles related to the design and interpretation of customer surveys. One is a few rules of thumb to follow when designing surveys; the other discusses how customers interpret satisfaction questions.

I hope you find this useful and informative, and welcome any comments and suggestions. 

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