The Customer Service Survey

Issue 70 of Vocalabs' Newsletter

by Peter Leppik on Thu, 2013-06-20 11:24

Issue 70 of Vocalabs' newsletter, Quality Times, has been published. E-mail subscribers should be receiving it shortly.

In this issue we announce the Customer Service Survey Maturity Model, as well as an online Maturity Self-Assessment Tool. This will help you understand how mature your ongoing customer service survey efforts are, in the context of the principles of Agile Customer Feedback. The Self-Assessment tool will also offer some suggestions for practices you can adopt to get more useful, actionable customer feedback.

We also discuss collecting customer feedback in a business-to-business context--it's not as different as many people assume.

As always I hope you find this useful and informative. I welcome any comments and suggestions.

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