The Customer Service Survey

Issue 107 of the Vocalabs Newsletter is published

by Peter Leppik on Wed, 2017-06-28 13:32

We just published the 107th issue of Quality Times, our mostly-monthly newsletter about all things related to Customer Experience and Customer Feedback.

In this issue I discuss how journey maps are really about mapping the desire paths of the customer experience. What's a desire path? Read on...

As always I hope you find this interesting and useful. Email subscribers should be receiving their copies shortly. You can subscribe to our newsletter and get the latest issue delivered straight to your inbox.

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