The Customer Service Survey

Election Day

by Peter Leppik on Mon, 2006-11-06 01:00

Tomorrow is election day in the United States, which is sort of the ultimate customer satisfaction survey:

1. It can be hard to convince people that their participation really makes a difference.

2. If you can get 50% participation, you're doing really well.

3. Nobody ever agrees on what the results mean.

And the most important difference between an election and a customer satisfaction survey:

1. If you score badly in a customer satisfaction survey, you get extra coaching. If you score badly in an election, you get fired.

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