The Customer Service Survey

Announcing Spanish Express Feedback

by vocalabs on Wed, 2011-06-08 01:00

I'm pleased to announce that Vocalabs is now offering Express Feedback customer interviews in both English and Spanish, as part of a unified customer survey process.

Just as with our English surveys, a fluent Spanish-speaking interviewer calls customers immediately after a customer experience. We select the appropriate script language and interviewer based on information about the customer's original customer experience.

Reporting on bilingual surveys is separated by language or combined together, depending on the purpose of the survey and the needs of the reporting audience. You can see how the two customer groups are handled differently in your company, and compare the strengths and weaknesses of Spanish and English customer care.

We can also offer surveys in other languages, depending on the project. If you have an interest in collecting customer experience information in multiple languages, let us know.

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