Vocal Laboratories Inc. (Vocalabs) helps companies who care about customer service and need to get the most out of their customer feedback programs. We work with our clients to design and implement customer service surveys which are dependable, actionable, and credible. We use our expertise and real-time reporting platform to deliver the data when and where it can be most effective in improving the customer experience. Our clients gain a deep understanding of how their customers perceive the service experience, and insights into how to improve.
Vocalabs’ customers include Fortune 1000 companies, telecommunications carriers, industry consultants and equipment vendors. Vocalabs’ award-winning services include customer experience measurement programs and usability testing for speech recognition and Interactive Voice Response (IVR) systems using our national consumer panel. Vocalabs also conducts the National Customer Service Survey, ongoing independent research on customer satisfaction with phone-based customer service. Current research covers consumer finance customer service, computer technical support and mobile phone customer service.